Resources :: IRC

Scott, R. & Sansom, K., 2006. Supporting non-state providers (NSPs) in sanitation service delivery Final draft report., (WELL Task 2765) London, UK: Water and Environmental Health at London and Loughborough (WELL). Available at: https://pt.ircwash.org/sites/default/files/Scott-2006-Supporting.pdf.

Published on: 08/12/2011

The vast majority of sanitation facilities – both in rural and peri-urban areas – are on-site solutions provided by households or local communities...

Thomson, M., Okuni, P.A. & Sansom, K., 2005. Sector performance reporting in Uganda : from measurement to monitoring and management, Available at: https://pt.ircwash.org/sites/default/files/Thomson-2005-Sector.pdf.

Published on: 05/10/2010

This paper charts the evolution of water and sanitation sector performance reporting in Uganda. This began with performance measurement of the...

Sansom, K. et al., 2004. Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 1. Guidance for governments' enabling role, Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC.

Published on: 13/10/2005

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Sansom, K. et al., 2004. Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 2. Guidance notes for managers, Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC.

Published on: 13/10/2005

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Coates, S. et al., 2004. Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 3. PREPP : utility consultation with the urban poor, Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC.

Published on: 14/10/2005

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Njiru, C. & Sansom, K., 2004. Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 4. Sample strategic marketing plan for water services in Mombasa and the Coast Region, Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC.

Published on: 14/10/2005

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Kayaga, S. & Sansom, K., 2004. Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 5. Sample strategic marketing plan for water services in Kampala city, Uganda, Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC.

Published on: 14/10/2005

This sample Strategic Marketing Plan (SMP) for Kampala, Uganda, is part of a series of six publications investigating how water utilities and...

Narender, A., V. Chary, S. & Sansom, K., 2004. Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 6. Sample strategic marketing plan for water services in Guntur, India, Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC.

Published on: 14/10/2005

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Kayaga, S. & Sansom, K., 2003. PPP in small towns' water supply in Uganda, Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC.

Published on: 01/01/1970

Sansom, K. & Wijesekera, S., 2003. Decentralisation of water services in South Africa, Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC. Available at: https://pt.ircwash.org/sites/default/files/Wijesekera-2003-Decentralisation.pdf.

Published on: 01/01/1970

Wedgwood, A. & Sansom, K., 2003. Willingness-to-pay surveys, a streamlined approach : guidance notes for small town water services, Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC. Available at: https://pt.ircwash.org/sites/default/files/Wedgwood-2002-Willingness.pdf.

Published on: 01/01/1970

Coates, S. & Sansom, K., 2001. Customer relations management. Part B. Draft customer services guidelines, urban water and sewerage authorities, Tanzania Draft., (WELL study no. 514) Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC. Available at: https://pt.ircwash.org/sites/default/files/Coates-2001-CustomerB.pdf.

Published on: 01/01/1970